Terms and Conditions
By placing an order with Hannah Bananah Fashion Rentals you are entering a legally binding contract between yourself and Hannah Bananah Fashion Rentals . Please ensure that you read all of the below Terms & Conditions carefully before looking to hire from Hannah Bananah Fashion Rentals. By hiring from Hannah Bananah Fashion Rentals , you agree to follow all of our terms and conditions.
GARMENT CONDITION
When hiring, please do not expect the garment to be in brand new condition. Our garments are regularly hired so may have general wear.
HIRING/BOOKING
Hannah Bananah Fashion Rentals requires a minimum of 5 business days notice to allow for processing, cleaning and/or postage.
If a hirer would like to make a late booking, Hannah Bananah Fashion Rentals must be notified asap.
An address is required with every booking regardless of if the dress is booked for pick up or postage. P.O. boxes will not be accepted as the only address.
If hirer lives in a RURAL area, Hannah Bananah Fashion Rentals must be notified. Additional postage time is required.
HIRE PERIOD/EXTENSION
The guaranteed hire period is 4 days (1 day before until 1 day after the hirers event).
Hires can be extended upon request - subject to availability. Each additional day is charged an additional 20% of the regular hire fee. Please email info@hannahbananah.com if you would like to request an extension.
POSTAGE ORDERS
Please keep in mind, there may be creasing during the postage process. If this occurs, please contact Hannah Bananah Fashion Rentals .
All postage orders will be FREE standard shipping with an upgrade to Express for a small $15 fee. The Australia Post tracking number will be provided via email.
If an order is placed less than 5 business days before the hire dates, and it does not arrive on time, no refund or store credit will be given.
With the delivery of the hire garment, a pre paid return label and instructions will be provided. If the prepaid return label is lost, the hirer is responsible to EXPRESS POST the garment back to Hannah Bananah Fashion Rentals at an Australia Post office.
If the return date falls on a Sunday, please express post on Monday morning.
WEARING THE GARMENT
The hirer must treat the garment with care and respect.
No alterations are to be made to the garment.
If damage to the dress has occured, please contact Hannah Bananh Fashion Rentals ASAP.
CANCELLATIONS/REFUNDS/EXCHANGES BY THE HIRER
If a cancellation is made outside of 7 days from booking hire date then a 100% refund will be provided.
If the hire has already been posted, the hirer is not eligible for a refund or store credit.
CANCELLATIONS BY
Hannah Bananah Fashion Rentals may experience external factors which may prevent a booking from being fulfilled. With this, Hannah Bananah reserves the right to cancel the hirers booking.
Reasons Hannah Bananah Fashion Rentals may cancel your booking include, but are not limited to:
- The garment is damaged, lost or stolen by the previous hirer.
- The garment is unable to be delivered in time for the booking, due to late return by the previous hirer.
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The garment is unable to be delivered in time for the booking, due Australia Post delays.
CLEANING & DAMAGE
Hire garment must be returned unwashed. Hirer must make Hannah Bananah aware of any damages or marks.
If the hire garment requires additional cleaning, repairs or replacement, the cost will be charged to the hirer.
If the garment hired has been damaged beyond repair and a replacement cannot be bought, the hirer may be charged the full cost of any and all hires booked after, that need to be cancelled due to their fault.
RETURNING HIRE GARMENT
Hire garment must be returned unwashed. Hirer must make Hannah Bananah Fashion Rentals aware of any damages or marks.
If the hirer has booked/paid for postage, a pre paid return label and instructions will be included in the package. Hirer must express post before post office closes. If the prepaid return label is lost, the hirer is responsible to EXPRESS POST the garment back to Hannah Bananah at an AusPost office and provide Hannah Bananah Fashion Rentals with a tracking number. Every postage return is tracked. Late fees apply.
LATE FEE
30% of the hire fee will be charged per day that the garment is overdue for return. This may be up to 100% of the retail value of the hire garment.
Contact Us
Phone: Hannah on 0493 073 444
Email: info@hannahbananah.com.au
